Refunds and Returns Policy for euansmithmusic.co.uk
Definitions
•Customers: Individuals buying for themselves.
•Us or We: Refers to the merchant ‘euansmithmusic.co.uk’.
Refunds
Customers have the right to cancel within fourteen days of their contract with us or fourteen days of receipt of the goods (whichever is longer). If the customer cancels an order within this period, we will return the payment to the customer, subject to the exceptions below.
Exceptions
•Digital Items: No refunds can be made for digital items where the digital item has already been received by the customer. Even if a customer purchases digital content more than once, refunds cannot be made.
Returns
Goods or services that do not meet a customer’s satisfaction are eligible for return. Should a customer find themselves in this position, they should first email using the Store ‘Email Me’ button. The following options will be made available:
•Refund: Returns accepted for full money back or online store credit.
•100% Satisfaction Guaranteed: All items received by post are accepted as returns, no questions asked.
•Time Limit: Returns are accepted within 14 working days after the item is delivered.
Additional Returns Information
•Restocking Fee: In the case of limited edition items, a restocking fee of £2 will be chargeable to the customer.
•Postage and Packaging Charges: For posted items, the customer will cover the return postage and packaging costs. Refunds for the return postage charges will be made after suitable evidence of postage is provided by the customer.
•Item Condition: For postal items, returns will only be accepted if they are in their original condition, unused, and unworn (in the case of clothing).
PLEASE NOTE THAT RETURNS CANNOT BE MADE TO COUNTRIES OUTSIDE THE EUROPEAN UNION.
Legal Issues and Statutory Rights
Returns and the Law
This section provides answers to the more commonly asked questions relating to returns and warranties we offer to consumers.
1.Do euansmithmusic.co.uk provide a refund if I change my mind?
Under the Consumer Contracts Regulations 2013, customers have a period of 14 working days after the date of delivery to cancel the contract (the “cooling off” period) and get their money back, including the original postage and packing charges. Customers must return the item in its original condition, and the customer is responsible for the cost of returning the item.
2.Where do the Consumer Contracts Regulations apply?
If the listing falls under the Consumer Contracts Regulations, we are legally obliged to refund a customer if they change their mind within the specified period. However, we may choose to provide a service that goes beyond the minimum legal requirement to encourage consumers to buy from us.
3.Does euansmithmusic.co.uk have to refund a customer if the item is faulty or damaged?
Under the Consumer Rights Act 2015, items sold must be:
•Of satisfactory quality.
•As described.
•Fit for purpose.
If an item does not meet these criteria, the customer has the right to request a refund within a “reasonable time”. The Sale and Supply of Goods to Consumers Regulations 2002 gives consumers a right to repair or replacement for faulty goods.
4.Do I have to replace or refund an item that gets lost or damaged in the post?
When a business sells an item to a consumer, the business is responsible for any loss or damage to the item that occurs in transit. We replace lost and damaged items as a matter of course, using insured postage services where cost-effective.
5.Do I have to provide a warranty?
While we are not legally required to provide a warranty, any voluntary warranty offered is legally binding. Providing a warranty may help customers choose to buy from us rather than another seller. Obligations under the Sale of Goods Act may still apply even after a warranty has expired.
6.What if euansmithmusic.co.uk provides a service?
Consumers are protected in relation to their purchase of services (workshops, lessons, event management) under the Supply of Goods and Services Act 1982.
Consumer Protection Act
The Consumer Protection Act 1987 gives people the right to sue the producer, importer, or own-brander of a defective product for damages in respect of death, injury, or damage to property caused by the product. We will be liable if we fail to identify the producer when asked to do so by the person suffering damage.
For further information about consumers’ legal rights, refer to the relevant consumer protection legislation and guidelines.
By using our Site and making purchases, you agree to comply with and be bound by these policies. If you have any questions or concerns, please contact us at admin@euansmithmusic.co.uk.